Use the Mailroom on a Phone or Tablet

Last updated: October 8, 2026

The operations portal works at the counter from a phone: the same address, /ops/mailroom, switches to a phone layout on narrow screens so a desk assistant can log and hand over mail without the desktop. Screens below 768px wide use the phone layout, and short wide viewports keep it: the desktop layout needs at least 768px width and 501px height. The Scan workflow uses the same height safeguard, switching to its mobile layout when the viewport height is 500px or less.

What the phone gets

The top bar has an All Mailrooms selector, so you can switch mailrooms from any screen.

  • Home: the Clerk view dashboard, with Start scanning and Open pickups buttons, counters for awaiting, overdue, and today's packages, and a Needs attention list of residents with overdue packages, oldest first, each with a Nudge button. Overdue packages also raise an alert panel with a Review action that opens the ageing list. Batch reminders are sent from the All-mail selection flow using Nudge.

    The Mailroom Home screen on a phone, with awaiting, overdue, and today counters, a Find Recipient search, and a Needs attention list

  • Scan: the camera fills the screen, with Enter package manually for typing; the save controls sit stacked at the bottom of the flow

  • Pickup: find the recipient by searching the directory by name, student ID, or room, or by scanning their pickup QR, then tick items and complete the hand-off.

    The Mailroom Pickup screen on a phone, showing the Find Recipient search with Search recipient and Scan QR tabs

  • All: the mail list with the status pills and search, filterable by status (Holding, Ageing, Collected, Lost), with an Also show picked-up option to include collected packages. Each entry shows the carrier, the resident's room, and when the package arrived. A select mode turns on tick boxes so you can select items and nudge their residents from the phone.

    The Mailroom All screen on a phone, showing search, status filters with counts, and the mail list

What stays on the computer

  • Locations: not in the phone's tab bar

  • Manager view: the phone's dashboard is always the Clerk view (see Read the Mailroom Dashboard: Clerk and Manager Views)

  • Mark as cancelled: the cancel action lives on the resident's record in the admin portal, on a computer

Verify the layout by opening /ops/mailroom on the phone: the tab bar at the bottom names the four phone screens.