Recording and Managing Student Staff Interactions, for Student Staff

Student Staff Interactions is a powerful tool that allows Student Staff such as Resident Assistants to record interactions with one or multiple students. 

Student Staff can only review interactions that they have personally recorded using the Interactions tool in the Staff section of the resident portal

Housing admins with appropriate permissions can view all interactions for all students. Interactions are available in the admin portal:

• on the subject student's profiles
• on the subject resident's profiles
• on the student staff detail page for the student staffer who recorded the interaction

 

Accessing Interactions

Student staff members can access Interactions by clicking on the Staff item in the navigation bar.

 

The Interactions interface displays a chronological history of recorded interactions, organized by the subject of the interaction. By default, all residents assigned to the current Student Staff member are selected in the person panel, showing all interactions recorded for all individuals.

 

To see interactions for a single individual, click that individual’s name in the person panel. This will filter the list to show only interactions that include that person. (Note: Some interactions may involve more than one individual.)

 

Record an Interaction as a Student Staff

Click “New Interaction” to start recording a new interaction.

 

A new Interaction modal will appear.

Select one or multiple residents involved in the interaction.

Set the Interaction Type, such as in-person, by text message, or meeting.

Record the details about the interaction

Optional: If the Student Staff member wants to create a task to remind themselves to follow up on this interaction, they can check the "Requires follow-up by me" box

Optional: If the interaction requires involvement by a housing admin, the Student Staff member can check the "escalate to housing administrators" box for escalation and indicate whether the issue is urgent or non-urgent

When all information is complete, click submit to record the interaction