How to Check-in a Resident, for Student Staff

As a student staff member, you play a crucial role in helping residents get settled into their new homes. This guide will walk you through the step-by-step check-in process to ensure everything runs smoothly for both you and the residents.

 

1. Access the Staff section from your Resident Portal.

 

2. Select Check-in from the navigation panel.

 

3. The check-in process occurs over several steps which are custom to your school. The number of steps may vary:

• Step 1: Find Resident
• Step 2: Review Details
• Step 3: Issue Key
• Step 4: Complete Check-in

 

4. Check-in the resident through one of the below options.

Option 1: Type the resident's name in the search bar. You can search for any student's name, even if they are not assigned to you directly.

Option 2: Students assigned to you are shown on the Check-in overview along with their check-in status (like "Not moved in" or "Moved In"). To filter residents by status, click Filters and choose a status.

 

Option 3: Every student has a move-in QR code in the Residency section of their Resident Portal, under Check-in. If a student shows you their QR code, simply tap Scan QR Code to open your phone's camera, where you can hover your camera over the QR code to open that student's check-in page. 

 

5. After identifying the correct resident, click Check-In to progress the check-in process.

 

6. Review the details screen with the resident to ensure accurate information. 

Optional: If information is not correct, click Report An Issue to send a request to your housing administrators asking for a correction to be recorded. After detailing the issue, click Submit to return to the check-in process.

 

7. After verifying the information with the resident, click Next: Issue Key.

 

8. Select from available key options to assign a key to the resident. Selecting the key will change the key status to Issued.

 

9. After issuing the key, click Next: Complete Check-in.

 

10. Your check-in process may have extra steps for you to complete on the last step of the process. Click each bullet to mark it completed. Your name and the date and time of completion will be documented. 

 

Optional: If anything of note occurred during the check-in, type a note to document it.

 

11. After completing any extra steps, click Confirm Check-in to finalize your submission.

 

12. After completing the check-in, a confirmation will pop-up. Click Back to Roster to check-in the next resident.