System Notifications Overview

System notifications help students and administrators stay informed about housing activity as it happens. These messages are automatically triggered by specific actions—like submitting an application or receiving an assignment—and include a title, summary, and redirect link to guide the user to the right place in the portal. Each message is tied to a specific system action and is generated automatically when that action occurs.

 

Customize Notifications

You can control how most system notifications behave—including whether they’re enabled, disabled, or temporarily muted. Admins can also customize delivery methods (email and in-app), adjust priority tiers, and edit the message body to reflect campus-specific language.

Learn how to manage system notifications here.

 

Application & Housing Cycle Notifications

Application Status Update

Recipient: Student

Message: “The status of [Application Name] has been updated.”

Title: Application Status Updated

Triggered By: A student’s housing or service application status changes.

Redirects To: /applications/[applicationId]

 

New Additional Form Assigned

Recipient: Student

Message: “A new form has been sent to you by your housing administrator: [Form Name]. Please complete and submit it [by due date] if applicable.”

Title: New Form to Fill Out

Triggered By: An admin assigns a new required form.

Redirects To: /applications

 

Room Selection & Assignment Notifications

Selection Slot Assigned

Recipient: Student

Message: “You have been assigned a new selection slot for your upcoming room selection. Please check your action items for more information.”

Title: New Selection Slot Assigned

Triggered By: A student receives a time slot for room selection.

Redirects To: /home

 

Residency Assignment

Recipient: Student

Message: “You have been assigned your room for your upcoming residency. Please click on the button below to view your room assignment.”

Title: Room Assignment

Triggered By: A student is assigned a room.

Redirects To: /residency

 

Task Management & Communications

New Task Assigned

Recipient: Student or Admin

Message: “You’ve been assigned a new task: [Task Name].”

Title: New Task Assigned

Triggered By: An admin assigns a task to a student or student staff.

Redirects To: /admin/tasks/[taskId]

 

New Task Comment

Recipient: Student or Admin

Message: “[User Name] has commented on your task: [Task Name].”

Title: New Task Comment

Triggered By: A student or staff member comments on a task.

Redirects To: /admin/tasks/[taskId]

 

New Internal Task Comment

Recipient: Admin

Message: “A new internal comment has been added to your task: [Task Name].”

Title: New Internal Task Comment

Triggered By: An internal note is added to a task.

Redirects To: /admin/tasks/[taskId]

 

New Task Created on Behalf

Recipient: Student or Admin

Message: “A new task has been created on your behalf by [Admin Name]: [Task Name].”

Title: New Task Created For You

Triggered By: An admin creates a task on behalf of a student or staff member.

Redirects To: /contact/tickets/[taskId]

 

Documents & Forms Notifications

New Document to Sign

Recipient: Student

Message: “Your housing administrator has requested you fill out a new form. Please click below to view the document.”

Title: New Document to Sign

Triggered By: A student is assigned a document requiring a signature.

Redirects To: /signatures/[applicationId]

 

Bulk Actions Notifications

Bulk Tag Updates

Recipient: Admin

Message: “Your bulk tag changes for the [Profile, Application, Residency] table have been applied.”

Title: Bulk Tag Changes Applied

Triggered By: An admin performs a bulk tag update.

Redirects To: /admin/profiles (or relevant section)

 

Bulk Check-In/Out Completed

Recipient: Admin

Message: “Your bulk [Check-In / Check-Out] has been applied.”

Title: Bulk [Check-In / Check-Out] Residents

Triggered By: An admin completes a bulk check-in or check-out.

Redirects To: /admin/residents

 

Guest Management Notifications (Limited Release)

Guest Invitation Requested

Recipient: Student

Message: “An unannounced guest has arrived for you. If you wish to see them, please fill out an invitation for them.”

Title: A Guest is Here to See You

Triggered By: A guest arrives unannounced for a student.

Redirects To: /guest#send-invitations

 

Guest Arrived

Recipient: Student

Message: “[Guest Name] has arrived!”

Title: A Guest is Here to See You

Triggered By: A guest checks in.

 

Package & Delivery Notifications (Limited Release)

New Package Arrived

Recipient: Student

Message: “A new package has arrived for you (#[Tracking Number]).”

Title: New Package Arrived

Triggered By: A package is logged into the system for a student.

 

Package Pickup Reminder

Recipient: Student

Message: “This is a reminder to pick up your package (#[Tracking Number]).”

Title: Package Pickup Reminder

Triggered By: A student has an uncollected package.

 

Export & Admin Reports

New Export Available

Recipient: Admin

Message: “Your exported [Table Name] table is ready to download. Click here to download it.”

Title: Exported [Table Name] Table Ready

Triggered By: An admin generates a data export.

Redirects To: /admin/notifications